1. Waiheke Residents Commercial fares are only available to registered Waiheke Resident Commercial Customers.
2. Waiheke Island commercial businesses will need to submit proof of commercial residency online or at a SeaLink ticket office, along with a list of the names of their drivers who will be travelling under Waiheke Residents Commercial Fare conditions.
3. Travel is available as a one-way trip and is not restricted to a return journey booking and can originate from any SeaLink terminal. i.e., Half Moon Bay, Hamer Street or Kennedy Point.
4. There will no longer be a $10 additional day surcharge.
5. Open ended bookings are not permitted. (Open-ended tickets booked prior to 13th February 2023 will remain valid for 6 months from the date of booking).
6. The Waiheke Residents COMM Car & Driver Fare applies only to a car, van, ute or light truck up to 5.9 metres in length and cannot be used for a campervan of any length. Prior registration as a Waiheke Island commercial business is required. Proof of identity of the driver may be required at time of booking or at check-in.
7. Standard truck fares apply for vehicles longer than 5.9 metres. Waiheke Residents (Commercial Vehicle) Deal fares may not be used with any other offer.
8. Fares must be booked through a SeaLink ticket office or through SeaLink’s call centre on 09 300 5900.
9. The purchase of credit for future travel is not permitted.
10. No payment of a change fee is required starting from 13th February 2023, if a customer arrives earlier on the day of travel and wishes to be moved onto an earlier sailing. This is subject to the availability of the earlier sailing and if the customer has arrived with enough time that they can be processed by the customer care team. In general, this would need to be at least 15mins before the sailing of the vessel they wish to board. Nothing is guaranteed, and this is at the discretion of the Customer Care Team and the Skipper of the vessel.
11. Changes can be made through SeaLink ticket offices or the SeaLink call centre. All changes will incur a $20 fee as well as the cost of any applicable upgrade to a standard or higher value fare.
12. If a Waiheke Resident Commercial Fare booking is cancelled not less than one hour prior to the booked sailing time the fare can be held in credit, less a $20 administration fee, for future travel (valid up to six months). Cancellations after that time will result in the full fare being charged. A SeaLink Waiheke Commercial Account Holder can only be issued with a maximum of four credits per calendar month, after which, any cancellations will be refunded as per clause 2.5 (Cancellation for passengers and / or vehicles up to 5.9 metres in length) of
SeaLink’s general terms and conditions.
13. If any Waiheke Resident Commercial Fare terms and conditions are breached by the customer, SeaLink reserves the right to deny the purchase of Waiheke Resident Commercial Fare to the customer (and any other fares generally available exclusively to Waiheke Island residents) and require that any future travel is purchased at standard fares.
Refer to
SeaLink’s general terms and conditions for other applicable conditions of travel.