How to sign up?
Sign up on our membership portal first. If you are a resident we also ask that you sumbit your proof of residency. You can find "Submit Proof" tab on your membership dashboard.
For students: you will be submiting proof of residency along with the picture of your student ID.
We will then switch your account to a residents member where you can access the resident discounted fares right from your dashboard.
Do I need to have a SeaLink Membership account to become a Waiheke or Great Barrier Island resident member?
Yes! You'll need to sign up to the standard SeaLink membership account first and then submit your proof of residence.
What are the fare types discounted under Great Barrier Island residents deal?
Great Barrier Island Residents Deal fares apply only to adult, child, senior, student, motorbike & rider and car plus driver, utes and vans (that are up to 5.5 metres in length) and not to trucks, trailers, caravans, campervans or commercial vehicles greater than 5.9 metres.
An additional meterage charge will be applied to the total booking value if the length of the car exceeds 5.5 metres.
What are the fare types discounted under Waiheke Island residents deal?
Waiheke Island Residents fares apply only to adult, child, senior, student, car & driver, motorbike & rider, utes and vans (that are up to 5.9 metres in length) and not to trucks, trailers, caravans, campervans or commercial vehicles greater than 5.9 metres.
An additional meterage charge will be applied to the total booking value if the length of the car exceeds 5.5 metres.
Do I need to show proof of my SeaLink Resident Membership to board a SeaLink vessel?
Yes, if you’re travelling on a Resident Fare, you will be asked by our marshals to show your SeaLink Resident Membership Card or Digital Id (Great Barrier Island residents)
If you do not have this, you will be asked to upgrade to a standard fare in order to travel on that sailing.
What is a SeaLink Resident Membership Digital Id?
Great Barrier residents can log in to their membership portal on their mobile phone which will act as your digital id as your photo will be visible along with the expiry of your membership.
What proof of residency do I require?
Your proof of residence on Waiheke or Great Barrier Island can include your rates, utility bill, lease or rental agreement, insurance or a bank statement. An official letter that includes your name and address.
For students: Your proof of residence on Waiheke Island can include your rates,utility bill, lease or rental agreement, insurance or a bank statement. An official letter that includes your name/ your parents name and address.
How do I submit or show my proof of residence?
After creating your account on our membership postal. You can access "Submit Proof" tab on your membership dashboard. Please also include a profile photo that we can add to your resident membership card.
For students: You will also have to upload the picture of your student ID.
Will my membership expire?
Your membership will expire after 1 year, when you will need to submit another proof of residence to continue your access to the resident rates from the portal.
For students: The expiry of your membership will be similar as the expiry of your student ID "expiry date."
How do I book my discounted resident fare?
Once you’ve registered as a resident, a button will show on your portal that will allow you to book the residents fare. Great Barrier residents will only see their resident deal button when your resident membership application is approved by us.
What happens if I have extra load on my vehicle? For example, items on the roof.
The resident’s deal is eligible for a standard car/SUV/ute no longer than 5.5m. If you have an extra load on the roof of the vehicle, extra charges may apply, and the resident deal will no longer be eligible on that booking. Please talk to our customer care team if you have questions about your load. Light trucks are not part of the resident’s deal.
It will no longer be possible to book a Waiheke Resident Fares if you’re a "Business" on the Island
Approved Island businesses will be required to use the Waiheke Commercial Vehicle Deal instead and can no longer use the Waiheke Resident Deal from this date.
From this date, there will no longer be a requirement for the vehicle booked under the Waiheke Commercial Vehicle Deal to return same day, and for a charge of $10 per subsequent day, there will be up to 7 days to return to Waiheke under this deal.
*To become an approved Waiheke Island Commercial business, businesses will need to submit proof of commercial residency here or at our ticket offices, along with a list of their driver names who will be travelling under the Waiheke Commercial Vehicle Deal.*
FAQs
How do I sign up?
Simply go to the memberships portal and click on ‘Create account’. Enter the necessary details including your name, email address and preferred island destination. Set your password and click submit. You’ll receive an email confirming your account, click on the link within this email and login with the email address you signed up with and password you set.
How do I login?
Navigate to the login page here and sign in with the email you originally signed up with and the password you set. You can easily and securely reset it by clicking ‘I have forgotten my password’ from this page.
How do I reset my password?
On the log in page, you’ll find a ‘I have forgotten my password’ link. Click on this, enter your email address when prompted below the login button. You’ll then receive an email to reset your password. Follow the prompts and then return to the login page to log in with your new password
How do I change my details?
Once you’ve logged in, you can update your details by clicking on the text ‘Click here to update your details’. Once you’re on that page you can update all the fields available including adding your address if you wish. This is also another section where you can update your password while logged in.
How do I book a ticket?
You can book your ticket starting right from the dashboard. Click on the big red button that says ‘Book online’ to get started. Select the route/s you would like to take. After you’ve selected your preferred sailing and added passengers and vehicles you’ll then be taken to the payment page.
How do I cancel a booking I’ve made?
You can now cancel your booking online from your portals' upcoming bookings section or visit sealink.co.nz/changes to get started. Standard cancellation fees will apply to all cancellations.
Cancellations cannot be made on resident deals where the first leg has been taken or on agent/fixed bookings.
How do I make a change to a booking I’ve made?
You can now make changes to your bookings online with no change fees applied up to 1 hour prior to your scheduled sailing for Waiheke bookings and 6 hours prior to your scheduled sailing for Great Barrier Island bookings. Online changes can include adding or removing passengers or switching to a different sailing time or date.
You can make changes right from your portals' upcoming bookings section or visit sealink.co.nz/changes to get started. Changes cannot be made to agent/fixed bookings. Resident deal changes can only include sailing times or dates and where additional passengers have been included (the 1 adult and 1 car included in the package cannot be changed).
How do I see upcoming bookings?
These can be viewed directly on your dashboard. If you click on the arrow on the right, you’ll be able to see more details about your booking.
How do I see historical bookings?
There are 3 ways to find your historical bookings on the dashboard.
You can click on Booking History in the teal section at the top of the page or in the ‘Booking history’ section on the dashboard click on ‘Show me’. Alternatively, these can be found by either clicking ‘view all’ at the bottom of the ‘Upcoming bookings’ section on the dashboard homepage.
Then click on ‘View past bookings’ on the right hand side to access your past 10 bookings within the last 6 months.
How do I change my newsletter preference?
You can update your SeaLink newsletter preference in the 'Update my Details' section on your profile. You can opt in or out from this section. This may take approximately one week to apply.
How do I cancel my account?
Let us know at [email protected] if you wish to cancel your account. Alternatively let us know if the feedback from below and we'll let you know when this has been done.
Membership feedback form