Manage your booking

How to change your booking and our cancellation/refund policy

Changing bookings

We realise that sometimes even the best made travel plans can come unstuck. For this reason, we like to be as flexible as we can when it comes to changing your ferry booking.

Changes can be made at any time prior to check-in for your scheduled sailing.

To change your sailing (within 24hours), simply contact our Customer Service Team by visiting one of our terminals or calling (09) 3005900 or 0800 SEALINK (0800 732 546) and the team will advise you of alternatives. With more time before your scheduled sailing you could check the availability on our website and email us with your booking reference and preference of times so we can amend your booking. By checking availability first and advising us of your preference, it'll speed up our response.

If you're travelling on one of our standard fares you have full flexibility of times. If you're travelling on one of our Super Saver fares you can change to another Super Saver sailing time or upgrade to our standard fares.

Good service. Also, great customer service in rebooking us for the following day when our flight into Auckland was delayed. M. Braithwaite

Adding or removing passenger bookings

If you wish to add other foot passengers to your booking you can arrange this online for the same times as your current booking.  However, if you need to reduce the number of passengers booked you'll need to talk to our Customer Service Team via email or by calling (09) 3005900 or 0800 SEALINK (0800 732 546).

Changing vehicle size or height

You can change your sailing at any time prior to check-in subject to availability. We do not require your vehicle number plate just the correct length (standard vehicle is up to 5.5metres) and correct height.

So long as we have the correct length of your vehicle, trailer and any overhang or truck weight and length we can change your booking and ensure we have made your booking for the appropriate deck space. This avoids any issues when you check in.

Checking my sailing is on time

We do like to keep to our sailing schedule however sometimes conditions outside of our control do interfere.  If there are weather or tide disruptions, we'll notify you and these issues will be posted on our website's travel alerts page.

Cancelling a vehicle or passenger booking

If for some reason you find that you do not require your booking (within 24hours), simply contact our Customer Service Team by calling (09) 3005900 or 0800 SEALINK (0800 732 546).

With more time before your scheduled sailing you could also email with your name and booking reference in the subject line. Let us know if you're happy to keep the money in credit for future travel (up to 12 months) in which case no cancellation fees will apply. The credit will simply be recorded against your booking reference number.

Refunds

Alternatively, if you're not planning to travel with us in future our team will check what cancellation fees apply to your booking. Our terms and conditions have all the details on cancellation fees. We will do our best to process your refund quickly if that is what you decide to do.

Please note: To process refunds we'll need to contact you first for your bank account details if you have paid by cash, EFTPOS or direct deposit.

Plan your journey

Great Barrier Island Services 26 Sept - Cancelled

Please be aware that due to weather conditions the Great Barrier Island services today 26 September (Auckland-Tryphena 0800 & Tryphena-Auckland 1500) have been cancelled. We apologise for any inconvenience - please contact our Call Centre for more information.

- The SeaLink Team

Updated:26 September 2017
Pine Harbour Service - Auckland Marathon

SeaLink will not be operating the Pine Harbour service this year for the Auckland Marathon.

Apologies for the inconvenience.  

- The SeaLink Team 

Updated:22 September 2017
Increased traffic at Wynyard Quarter

Due to the fuel line damage at marsden point there will be increased tanker movements through the Wynyard Quarter area (in particular along Beaumont Street) . This is likely to continue until Wednesday 27 September.

-The SeaLink Team

Updated:21 September 2017