Checking In

Waiheke Island

All passengers and cars travelling to/from Waiheke Island should report 30 minutes prior to departure. To get everyone loaded and ensure the ferry departs on time, we can’t guarantee passage if you’re running late, and your spot may then be allocated to one of the standby vehicles.

SeaLink employee checking in a customer

If you're travelling with your vehicle our traffic marshal will greet you as you enter the gate onto the wharf. They'll direct you to park in one of the loading lanes ready to board the ferry. As we often have full sailings we ask that you park as closely as possible behind the car in front of you to allow us to get all travellers into the loading lanes.

If you have a paid and confirmed booking our traffic marshal will give you your return ticket. If you don't already have a pre-purchased ticket, or have extra passengers joining you, then you will be directed into the ticketing office. Payment can be via cash, EFTPOS or credit card.

“Smooth trip and good service buying ticket.”  Keltiades Family

Great Barrier Island

All passengers and vehicles travelling to/from Great Barrier Island should check-in 60 minutes prior to departure. 

To get everyone loaded and ensure the ferry departs on time, we can’t guarantee passage if you’re running late, and your spot may then be allocated to one of the standby vehicles.

If you're travelling with your vehicle our traffic marshal will greet you as you enter the gate onto the wharf. They'll direct you to park in one of the loading lanes ready to board the ferry. As we often have full sailings we ask that you park as closely as possible behind the car in front of you to allow us to get all travellers into the loading lanes.

If you have a paid and confirmed booking our traffic marshal will give you your return ticket. If you don't already have a pre-purchased ticket or have extra passengers joining you then you will be directed into the ticketing office. Payment can be via cash, EFTPOS or credit card.

Crew member loading ferry

Rakino Island

All passengers and vehicles travelling to/from Rakino Island should check-in 60 minutes prior to departure. To get everyone loaded and ensure the ferry departs on time, we can’t guarantee passage if you’re running late. If you're travelling with your vehicle our traffic marshal will greet you as you enter the gate onto the wharf. They'll direct you to park in one of the loading lanes ready to board the ferry. As we may also have a check-in for Waiheke Island and often have full sailings we ask that you park as closely as possible behind the car in front of you to allow us to get all travellers into the loading lanes.

If you have a paid and confirmed booking our traffic marshal will give you your return ticket. If you don't already have a pre-purchased ticket, or have extra passengers joining you, then you will be directed into the ticketing office. Payment can be via cash, EFTPOS or credit card.

Boarding the ferry with a vehicle

If you're travelling to Waiheke Island then we have ferries which you can just drive onto and ferries that you will need to reverse your vehicle on.  It will depend on which ferry is operating the service you have booked on.

If you're travelling to Great Barrier you'll need to reverse your vehicle onto the ferry.  If for some reason, you are unable to reverse your vehicle onto the ferry our crew will be happy to assist.  Please ask for assistance when you talk to our traffic marshal at check-in.

Passengers walking on at Half Moon Bay

Boarding the ferry by foot

If you're travelling to either Waiheke or Great Barrier Island, we have a loading area for foot passengers to gather.  The traffic marshal or crew will direct you when it is time to load.  For your own safety we do not allow foot passengers and vehicles to load at the same time.  We ask that you follow the crew instructions and walk in the pedestrian areas only.  It is unsafe to cut across loading lanes.

Standby - Travelling without a booking

Should you wish to travel without a booking, you can arrive at the terminal at any time during the day, a minimum of 30 minutes prior to a sailing. Standby vehicles are processed after all booked passengers are onboard. 

Usually standby is on a ‘first come, first to load’ basis, although this is always subject to deck space availability. For standby, we recommend you allow more time over the peak summer period or on public holiday weekends. You can purchase tickets at the terminal on a standby basis, and will be put on the next available sailing.